Terms and Conditions
Welcome to CityExplorer, your ultimate guide to discovering the best of city life. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. General
CityExplorer is a travel and lifestyle platform that showcases hidden gems, local hotspots, and cultural experiences in major cities. Our website, located at www.cityexplorerguide.com, is owned and operated by CityExplorer. By using our website, you agree to these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Services
CityExplorer provides curated city guides, personalized recommendations, and interactive maps to help users explore urban environments. We collaborate with local businesses, tour operators, and cultural institutions to bring the best experiences to our users.
3. Bookings
Some services, such as guided tours or premium experiences, require advance booking. Bookings can be made through our website, by email at support@cityexplorerguide.com, or by phone at +65 8938 3891. All bookings are subject to availability and confirmation. By making a booking, you agree to provide accurate and complete information. Cancellations or changes must be made at least 24 hours in advance.
4. Payment
Payment for premium services must be made in full at the time of booking. We accept major credit cards and online payment methods. All prices are listed in Singapore dollars and are subject to change without notice.
5. Refunds
Refunds are available for cancellations made at least 24 hours in advance. No refunds will be given for cancellations made less than 24 hours before the scheduled service. If CityExplorer cancels a service, a full refund will be issued.
6. Liability
CityExplorer is not liable for any loss, damage, or injury incurred while using our services or recommendations. Users engage with third-party businesses and locations at their own risk. We do not guarantee the availability or quality of third-party services.
7. User Responsibilities
Users are responsible for their own safety and conduct while exploring cities using our platform. Any unlawful behavior or misuse of CityExplorer content is strictly prohibited. Users must ensure that any bookings made through our platform comply with the terms and conditions of third-party providers.
8. Complaints
If you have concerns or complaints about our platform, please contact us at support@cityexplorerguide.com or call +65 8938 3891. We will strive to resolve issues promptly and fairly.
9. Intellectual Property
All content on CityExplorer, including text, images, graphics, and software, is the property of CityExplorer and is protected by international copyright laws. Unauthorized use, reproduction, modification, or distribution of any content is prohibited without prior written consent.
10. Modifications
CityExplorer reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website after changes have been made constitutes acceptance of the updated terms.
11. Contact Information
If you have any questions about these Terms and Conditions, you can contact us at:
CityExplorer
11 Gallop Road Gallop Entrance, Singapore Botanic Gardens
Singapore 259015
Email: support@cityexplorerguide.com
Phone: +65 8938 3891
Thank you for choosing CityExplorer. We look forward to helping you explore and experience the best of city life!